Approach

Approach

 

chartW Services Group knows that successful programs are created when there is understanding, communication, and a partnership with our clients that yields a high quality experience for their customers. With over 75 years of combined experience of cleaning, floor maintenance, refinishing, and replacement services; we are the expert in the industry. Combining the knowledge of various flooring and program performance, with the experience of hands-on cleaning and project management, we have a deep understanding of retail store and commercial traffic, environmental conditions, and how various surfaces, floors & processes will react in these environments.

 

What We Do

  • commercial floor cleanerCustomize and develop innovative solutions that enhance budgetary spend and provide new ways to achieve maximum results in maintaining and improving the condition of your assets and locations.
  • Provide quality service execution with 100% guarantee and scalable results.
  • Maintain transparency and accountability that help you reach and exceed your objectives.
  • Customize service implementation plans because first impressions are lasting impressions.
  • Produce expected results, that yield a consistent standard throughout your locations.
  • Tailor programs to the specific needs of every client, so together we ensure that brand standards are vigorously upheld.
  • Surround ourselves with the best in the industry and drive development and execution through open channels of communication on best practices.

 

How We Do It

 hard wood floorsWe are focused on superior client satisfaction in all of our processes and procedures. We listen, plan/investigate, and act upon requests and concerns in an organized and documented manner. We continually measure our performance against the satisfaction level of our clients.

 

  • Subject matter expertise through our team’s years of combined cleaning and flooring experience
  • Our business is operated through Standard Operating Procedures and our performance is measured with a KPI process
  • An internal escalation process to achieve our 24- hour issue resolution goal
  • Continual work order management and assessment through our proprietary technology systems
  • Incorporate a blended service model which incorporates both self-perform and contract services.
  • Proactive service management that increases successful and on-time project completion to meet and exceed quality standards.
  • Continuous best practice training and coaching with our local service teams to ensure high levels of asset protection
  • Scheduled site inspections by our field based operations management team to continually assess service quality and asset condition
  • Follow a formal and documented selection process for contractor partners and technicians

 

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